Customer Service

Shipping

Domestic shipping is a flat rate of $3.99.

We ship most items the next business day. Most orders will be shipped via USPS First Class Parcel, Parcel Select Ground or Priority Mail, depending on the weight of the package and the shipping cost. Some orders may be shipped via FedEx Ground or UPS depending on the value, delivery time, and signature requirements. We require a signature on all orders above $250.

International shipping is calculated at time of checkout. Pricing are based on USPS International Mail service, but we may choose to use another carrier (UPS, FedEx, etc.) at our discretion. Customs duties, fees, and taxes are the responsibility of the buyer and we cannot predict what they may be for any location. If you have questions about import fees it would be best to visit your country’s border services agency website. They probably have a fee estimator that you can use to calculate your potential import fees and/or taxes.

Returns

We will be happy to return any unused pen, notebook or unopened bottle of ink within 30 days of purchase for a full refund minus original shipping cost. All original packaging and included items must accompany the pen. Pens that have been inked will incur a 20% restocking fee. If you would like to try a pen once you receive it, just dip the nib into any easily-cleanable ink and write with it. Clean the ink from the nib and feed before repackaging the pen for return. Opened bottles of ink and ink samples of any kind are not eligible for return. Return shipping is the responsibility of the customer.

Items that were received in error, damaged in shipping, or proven to be defective will be refunded and shipped at our expense. Wrong, damaged or defective items must be reported within 7 days of receipt. You will have the option of a refund or a replacement, pending availability of your item.