Customer Service

Shipping

Domestic shipping is a flat rate of $2.99.

We ship most items the next business day. Most orders will be shipped via USPS First Class Parcel or Priority Mail, depending on the weight of the package. Some orders may be shipped via FedEx Ground or UPS depending on the value, delivery time, and signature requirements. We require a signature on all orders above $250.

Returns

We will be happy to return any unused pen, notebook or unopened bottle of ink within 30 days of purchase for a full refund minus original shipping cost. All original packaging and included items must accompany the pen. Pens that have been inked will incur a 20% restocking fee. If you would like to try a pen once you receive it, just dip the nib into any easily-cleanable ink and write with it. Clean the ink from the nib and feed before repackaging the pen for return. Opened bottles of ink and ink samples of any kind are not eligible for return. Return shipping is the responsibility of the customer.

Items that were received in error, damaged in shipping, or proven to be defective will be refunded and shipped at our expense. Wrong, damaged or defective items must be reported within 7 days of receipt. You will have the option of a refund or a replacement, pending availability of your item.

Contact info

To initiate a return use our contact form or the email address below:

The Pen Outpost
17351 Hard Hat Drive
STE B-20
Covington, LA 70435
USA